Yes, Baby girl– we speak your language. Literally.
Darija, French, English… talk to us how you want.
We’re not a robot. We’re real people who love makeup too
(and answers we know you'll love)
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📦 Where’s my order?
Just placed it? Give us 24–48h to prep your glow package.
📬 Once shipped, you'll get a tracking link by email or WhatsApp.
Still waiting? Send us a message — we’ll check faster than your highlighter reflects in the sun -
🔁 Can I return something?
Yes! If it’s unused, you’ve got 7 days after delivery to change your mind.
DM us or email, and we’ll guide you.
No drama. Just clean, honest beauty. -
💄 I need help choosing a product!
Say less! Tell us your skin type, style, or fav brands – we’ll match you with the perfect glow.
We’re not just sellers. We’re your personal beauty BFFs. -
🕓 When we’re online:
Monday to Saturday | 10:00–18:00
Yes, we reply on WhatsApp. Yes, we answer in Darija too.
And yes – we love voice notes 😌
You're part of Team Velaya – and we treat you like family. Let’s fix it, solve it, glow it. Together.